Cooperative Communication at Work

‍What is Cooperative Communication?...

Drawing from the highly effective Nonviolent Communication method, Cooperative Communication at Work demonstrates how to increase awareness of yourself and others, identify feelings as they relate to behavior and needs, and employ practices that lead to positive outcomes and healthier, productive relationships.

Relationships are KEY!

We know that relationships have a profound impact on the quality of our professional and personal lives.
We know that communication is the key to building and maintaining quality relationships.
Despite that knowledge, only a few of us invest the minimal time it takes to learn how to use cooperative communication skills.

"When we focus on clarifying what is being observed, felt and needed rather than on diagnosing and judging, we discover the depth of our own compassion." - marshall rosenberg

Cooperative Communication at Work

This course lays the foundation for sustainable change in both intra- and interpersonal relationships. It helps to broaden one's perspective, shift from a judgmental to objective mindset, evoke compassion toward self and others, and gain a deeper understanding of what makes people tick.
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MODULE 1 — Do You Speak Jackal or Giraffe? In this module, you'll get an introduction to the healthy (and unhealthy) languages people speak, an overview of the 4-part communication framework, and you'll play the game "What Language is That?".
MODULE 2 — Effective Communication Starts with Your... Eyes? Learn the nuances of observing versus judging, healthy versus unhealthy praise, and the five steps on the Ladder of Inference. You'll also play the game "What Object is That?"
MODULE 3 — The Feelings Behind the Words Discover the importance that feelings play in communication and how to identify someone's unspoken feelings. Get an amazing tool to help clarify feelings, and play the game "What Feeling is That?"
MODULE 4 — Honoring Your Needs and the Needs of Others? In this module, you'll discover the power of identification and acknowledgment of needs. You'll learn how to recognize the needs behind the feelings with the help of a practical tool.
MODULE 5 — How to Ask for What You Need In this module, you'll discover the power of identification and acknowledgment of needs. You'll learn how to recognize the needs behind the feelings with the help of a practical tool.
MODULE 6 — Common Barriers to Communication In this module, you'll consider the reasons why you communicate and which one is most effective in developing healthy relationships. You'll also discover 12 humorous habits that block communication and play a round of "What Hat is That?"
WRAP UP — In this final module, you'll review the key points of cooperative communication and play a final round of "What is That?" There's a 24 question quiz, too, designed to help you retain and apply the information.

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* To request 'Pay What You Can' enrollment, click here *

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Upon completion of the course, you'll receive...

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Who should take this course?

School district employees who work or network in an administrative capacity (ie. clerks, CEOs, CFOs, and staff such as custodial, family engagement, marketing/communication, budget, etc.)
Individuals experiencing challenging working relationships or wanting to improve their relationships with managers, colleagues, staff and customers
Teams who want to 'speak the same language', resulting in increased positivity and productivity
Organizations who want to provide their employees with a resource and tools for sustainable personal and professional growth

Course objectives:

Understand the 4-part communication framework based on the internationally acclaimed non-violent communication model
Identify judgments and convert them into observations
Learn how to refrain from self-judgment
Help others identify their feelings and learn to identify and articulate their own
Learn the dangers of climbing the ladder of inference
Determine what someone's needs are and learn how to get their own needs met
Understand the nuances of demands and requests and how to convert demands into requests
Learn 12 habits that block communication and how to respond to them

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The instructor of this program is Jeannette Folan.

^{Jeannette worked in multi-national corporations for over 20 years in both marketing and communications roles and then struck out on her own as a marketing consultant for small businesses. In 2017, she expanded her knowledge and skillset to include integrative mental health coaching and since then has been fervently developing online courses, workbooks and educational material for holistic health and spiritual development. Partnering with Dr. Jennifer Moore, she assisted in the development of Cooperative Communication at Work, weaving into its core principles, elements of her mental health training, corporate experiences, personal anecdotes, humor and creativity.}